Return & Refund Policy

Return Conditions:

1.     Return Period:

You can return your products within 14 days after receipt. You must submit your return request within this period by sending an e-mail to info@enzavintage.com.

2.     Return Conditions:

The products to be returned must be unused, unwashed, in their original packaging and with tags on.
An invoice or proof of purchase is required for returns.

3.     Return Process:

Once your return request is approved, we will send you an email with a return address and instructions.
When sending your return cargo to the specified address, we recommend that you choose a secure shipping method. Return shipping fee belongs to the customer, but in case of sending a defective or wrong product, this fee will be covered by us.

Refund Conditions:

1.     Refund Period:

After the returned products reach us, their compliance with the return conditions is checked and your payment is refunded within 14 days.

2.     Refund Method:

Your payment will be refunded to your original payment method. Payments made by credit card will be refunded to the same card; Payments made by bank transfer are made back to the bank account you specified.

3.     Partial Refund and Campaign Products:

In case of a refund for products purchased within the campaign, compliance with the campaign conditions is checked. In case of a partial refund, the campaign discount may expire and the refund will be adjusted accordingly.

Non-Returnable Products:

Custom made or modified products cannot be returned.
For hygienic reasons, returns of products such as underwear and earrings are not accepted.

Legal Rights:

This return and refund policy is governed by the European Union Consumer Rights Directive (2011/83/EU). We comply with all legal requirements to protect your consumer rights.

Communication:

You can contact us for your questions about return and refund processes:
Email: info@enzavintage.com
TAX: 32215162-2-41
Phone: +36 70 603 3417